FAQ

Frequently Asked Questions

Frequently Asked Questions

Get quick answers to your banking questions anytime, anywhere. Whether you’re unsure how to transfer money or forgot your password and don’t know what to do, we’ve got your back.

Please contact us here if you can't find similar questions related to yours.

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  • How do I open an account?

    Our application process takes just minutes. To open your checking, savings, CD or money market account, simply complete our our simple Online Application Form. You will automatically be enrolled in Deontrust Online Banking once you have completed your new account application and it has been approved. During the application process for your new account, you will setup your user ID and password for online banking. To open an account you will need the following information:

  • Why can't I log in to Online Banking

    There are many possible reasons your login attempts to fail. Please note, if you enter incorrect login information three times or more, your account will be locked for security reasons. Once your account has been locked, you will need to contact a customer service representative to get your account unlocked.

  • Are there funds transfer limits on my account?

    Yes. There are limitations on the frequency and amount of certain transfers. For more information, please contact our support officers.

  • How to access my account?

    Using Online Banking, you can access your Deontrust checking, savings accounts, credit card, loan and line of credit account information. You can also access your account by phone.

  • Where can i find my account number?

    Account number will be sent via email once account creation is successful. Account number can also be found on the dashboard

  • Do I need to have an account with Deontrust in order to apply for small business financing?

    Yes an account with Deontrust is needed to apply. To apply online for an unsecured business loan and unsecured business line of credit you’ll need to login with your Small Business Online Banking login.

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