This notice describes the digital privacy practices of Deontrust Bank and its subsidiaries ("Deontrust Bank") and applies to anyone who interacts with us through Deontrust Bank websites, emails and social media ("Digital Channels”). It explains how we may collect information from you through our Digital Channels and how we protect and use that information.
When you use our Digital Channels, Deontrust Bank collects information in several ways:
Protecting your information is important to Deontrust Bank. We’ve instituted policies, procedures, employee training and communication programs designed for the purpose of protecting your information. Some examples of how Deontrust Bank protects your information include the following safeguards that Deontrust Bank applies to nonpublic personal information (NPI), as that term is defined and regulated under the Gramm-Leach-Bliley Act (15 U.S.C. § 6809(4)):
By using our online services, you acknowledge and agree that you will not, under any circumstances, disclose your Deontrust Bank Online Financial Center password by telephone or any other means to any person, including any person claiming to represent us. Of course, you may supply a security code to a Deontrust Bank representative if you have initiated the call to a number supplied by Deontrust Bank. No person from Deontrust Bank or its affiliates will ever ask you for your Online Financial Center password. You are responsible for all transactions made or authorized using your username or password. You agree that if you give your username or password to anyone or fail to safeguard their secrecy, you do so at your own risk.
We may share information that we collect digitally and with trusted third parties according to the terms described in our Consumer Privacy Notice, including for purposes of providing client support and responding to your inquiries (including through the use of chat or video-based technologies). Third party service providers with whom we share personally identifiable information are contractually obligated to keep the information confidential and to use the information only to provide the services we have asked them to perform.
For a description of how Deontrust Bank may share information collected from consumers who have applied for or obtained a consumer product or service from us, please refer to our Consumer Privacy Notice.
We will also share specific information about you with third parties with your valid express consent; if we are legally permitted to do so; or if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order, or a valid administrative request from a law enforcement agency, or in the situation where we, in good faith, believe such information is necessary to prevent harm to you or others or to protect Deontrust Bank’s interest in a dispute with you. As with any business, it is possible that as our business develops, we might sell or buy online businesses or other assets. In such transactions, information about clients often is among the transferred assets. Accordingly, in the event that Deontrust Bank or any of its assets is acquired by a third party, such information may be one of the transferred assets.
Deontrust Bank’s Digital Channels may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information disclosed in these areas becomes public information and you should not disclose your personal information. Deontrust Bank is not responsible for content posted by third parties to public forums. Deontrust Bank reserves the right to discontinue offering public forums at any time for any reason.
Encrypted email not only provides authentication but also protects your privacy. Encryption software "scrambles” the message so that only the intended recipient can read the message. Encrypted email often supports a digital signature with the same process. When combined, encryption and a digital signature allows you to obtain both authentication and privacy. Deontrust Bank encourages and supports the use of encrypted messages for communication with Deontrust Bank. Deontrust Bank banking account holders have access from within the Deontrust Bank Online Financial Center to an encrypted, secure web-based email system. That system will allow you to communicate via a secured channel with Deontrust Bank Client Solutions Specialists.
Deontrust Bank maintains client authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is "spoofing” or pretending to be a Deontrust Bank website, do not enter personal information but instead please contact us using the "Contact Us” function on this site, or send an email to customercare@deontrust.com.
From time to time, Deontrust Bank may run contests that ask you for contact information (such as your email address) and demographic information (e.g., zip code, age or income level). Deontrust Bank uses this contact and demographic data to send you information about Deontrust Bank and promotional material from certain partners. To request that we not send you information about Deontrust Bank and other promotional materials, see the "How to refuse communications” subsection below. Deontrust Bank may also send you online surveys to solicit feedback on your experiences with Deontrust Bank. This information will be used as a way to continually improve the products and services we provide.
Demographic and profile data is also collected through Deontrust Bank’s Digital Channels. Deontrust Bank uses this data to tailor its visitor digital experience, providing you content which Deontrust Bank believes may be of interest to you, and to display content based on your preferences.
The Deontrust Bank website may contain links to other websites. Deontrust Bank is not responsible for the privacy practices or the content of non-Deontrust Bank websites. Please review the privacy statement found on each of these sites when linking through.
Deontrust Bank provides you with the opportunity to opt out of receiving marketing communications from Deontrust Bank and its partners. If you do not wish to receive future marketing communications, you may request that Deontrust Bank remove your information from its database by contacting customercare@deontrust.com.
You can refer to the Deontrust, Consumer Privacy Notice for more information on your right to request that we not share certain aspects of your information. Please contact customercare@deontrust.com with any questions, concerns, or to exercise your right to request that we not share certain aspects of your information.
Many of our service providers who over time use cookies and similar technologies to collect information about your online activities for the purposes of Targeted Advertising and ad measurement and reporting, on both our website and third party websites with which they have a business relationship, offer you the ability to opt out of that collection of your information. For more information about how to opt out of such collection, please visit aboutads.info/choices . We do not currently respond to web browser "do not track” signals; if we do so in the future, we will describe how we do so in the Online Privacy Practices Statement. For more information on do not track, visit allaboutdnt.org .
Deontrust Bank encourages protection of children’s information on the internet. We will not intentionally collect personal information from children under 13 on our website without first obtaining consent from their parents or legal guardians. For more information about the Children’s Online Privacy Protection Act (COPPA) please refer to the Federal Trade Commission’s website .
This notice describes our current digital privacy practices. Deontrust Bank may change its digital privacy practices in the future, and we may revise this notice to reflect material changes. If we do change our policy, we will note those changes on our website. A message will be displayed on our homepage for a period of time that a change has been made. We may also send an email describing the changes. Your continued use of Deontrust Bank’s Digital Channels following the posting of changes to these terms will mean that you accept those changes.